Where do I
begin?
Where
do I start to
begin using your Online Backup Manager (OBM) service?
Click here
to begin. Upon signing up, we allow all new customers to use
our system for the first 30 days, in order to ensure their
satisfaction with our service. The starting process is a
quick and simple one, and we are always available to assist
you to ensure that your first experience is a successful
one., and to fully understand the many benefits our system
can provide you. So, do not hesitate to contact our
technical help desk for further assistance. We
How do you charge for your service?
As you will see, our
prices are very attractive, compared to other off-site /
on-line backup service companies.
We provide the
infrastructure and managed services, so we can pass that
savings directly to you. We charge for the average total
amount of data (per gigabyte) that is stored at our
data-centers on a monthly basis. We also provide discounted
plans for annual prepaid subscriptions. Your files are first compressed (and
encrypted) before they leave your system. Normally the
compression ratio is up to 80% for documents, spreadsheets,
and database type files.
Can I test
Online Backup Manger, before I ?
Absolutely! We provide
30 days of hands on testing for all of our first time
customers. We encourage it!
During your free trial
period, take advantage of our helpdesk services to assist
you with questions and configurations.
What do I need
to successfully use OBM?
We recommend that you
utilize a broad band internet connection. The cost for
broad-band internet connections are now affordable and easy
to use.
Can I use OBM to backup
all my company's mobile users and their laptops?
Absolutely. Today,
businesses have begun shifting to a mobile workforce. This
sometime creates a dilemma of ensuring that the data stored
on the mobile laptops are routinely backed up and secured.
Our service allows for the mobile user to automatically
backup their data any time they are connected to the
internet. in the event they are disrupted and must continue
on the mobile way, OMB will seamlessly pick up where it left
off the next time the mobile user connects to the internet.
Setting Backup Schedules
How often
should I have OBM backup my data?
Depending on the importance
of your data and the frequency in which changes are made to
them, OBM can back them up any time and as often as you like
Can I backup entire
hard drives as well as individual files?
OBM has the ability to not
only backup individual files or entire networks, but also
provides the ability to quickly restore a single user's single
email or the entire network.
How long does it normally
take to backup my data?
After the initial data
upload, only those files that have been modified or changed are
backed up. We use a form of data verification and upload call
'delta byte block', which will even backup only the portions of
a file that have changed, saving even more time in having to
upload entire files such as large database files.
How safe is the
backup and restore process?
OBM provides
built-in data integrity measures, to ensure that if your
backup or restore procedure is suddenly interrupted, it
will begin where it left off, once the connection is
reestablished and the process begins.
Does OBM allow me to pick the files I
need to backup?
Yes. OBM
provides a wide range of filters for you to select
from. Allowing you the flexibility to pick and
choose what types of files you wish to backup or
ignore.
How is the data
encrypted?
OBM provides a
multitude of encryption methods to ensure that your
data remains secure and accessible only to you. The
most important thing for you to remember is not to
forget your password or certificate number!
How secure are your data centers?
Our data centers
are located in the NAP of Americas in Miami and the Chicago NAP. Both
centers are Tier-1 facilities, and reinforced to withstand a category 5
hurricane with sustained winds of 200 mile per hour. Each facility is
capable of running on independent power for up to 9 weeks, and is fully
staffed and monitored 7/24/365.
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Reporting
How do I know
that my data has been successfully backed up?
OBM reports the
success and failure of your backup each day. The
executive summary report provides all the
information to keep you on top and confident in
knowing we are doing our job. As an added
precaution, we also monitor your backup activities
to ensure that your data continues to successfully
backup. If we notice an anomaly in your routine
backup, we will notify you so we can work together
to resolve any issues.
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Data Restoration
Can you explain
to me the abilities of restoring data from OBM?
Absolutely. OBM provides the ability to quickly and
securely restore your precious data to anywhere you
need it... at anytime.
Whether it is a
single piece of email that one of your employees
accidentally deleted, or an entire hard drive from a
critical server that failed, OBM will allow you the
opportunity to effectively and completely restore
your data from your latest backup set to as far back
in time that you have allotted your data to be
retained in the data-center.
In the event of
a major catastrophic event, our Courtesy Care Help
Desk will be able to assist you in your data
restoration efforts. Whether it be in restoring data
to your location, or a location of your choice
(third party vendor or ASP), we are there to assist. |
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